FAQ Your helps center about ADAPTIL products

Mother dogs communicate with their puppies through natural messages released into the air, "comforting messages“ (called Pheromones). These odorless messages are only perceived by dogs.  Cats and people are not affected. 

These “comforting messages” provide a strong signal of security and comfort to puppies.  The “comforting messages” sent by ADAPTIL Junior helps your puppy feel the same comfort and security with your family as it did with it's mother.

ADAPTIL Junior helps puppies stop crying at night within 5 days

ADAPTIL Junior is an effective solution to help your puppy be less fearful and more playful during adoption period

We recommend using ADAPTIL Junior until your puppy is 6 months old

ADAPTIL Junior is recommended from the day you bring them home until they are 6 months old

• Provide constant comfort at home for your dog
• If your dog has issues when staying alone at home (barking, crying, whining, shaking)
• If your dog is fearful of loud noises like fireworks or thunderstorms
• If your dog shows signs of fear at home or discomfort when visitors come to your home

• As a substitution for training
• If your puppy is having problem with house training it could be due to a medical reason. It is important to consult a veterinarian to rule out potential medical issues in your puppy.
• ADAPTIL Junior will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a qualified behaviorist.

• Place the collar snugly on your puppy’s neck to ensure proper contact
  •  Place a finger in the plastic loop situated in the inside of the collar close to the buckle
  • Using this loop pull the thin plastic to uncoil the collar
  • Slide loose end of the collar through the buckle
  • Place over your puppy’s head
  • Tighten the collar to fit snugly around your puppy’s neck
  • The collar must be in contact with the skin.  It is body heat activated
  • Ensure the buckle is locked in place
  • Cut off the excess portion of the collar
• When ADAPTIL Junior comes in contact with the skin, the puppy’s body heat activates the collar and promotes the diffusion of “comforting messages”
• The collar should remain on the puppy at all times (except when bathed or groomed) 

• Make sure nothing comes between ADAPTIL Junior  and your puppy’s skin. It will prevent the collar from working
• DO NOT expose to chlorinated pools or shampoos, this will deactivate the collar
• Do not attach a leash to the ADAPTIL Junior.  It will break

ADAPTIL Junior is recommended for puppies up to <35 lbs

• 1 Collar lasts up to 30 days
• It is recommended to replace the collar every 4 weeks
• Use continuously until your puppy is 6 months old

• Within a couple hours, the collar must warm up
• Be sure to place it snuggly, in contact with the skin
• Check regularly to ensure a proper fit during your puppy’s growth. You may need to loosen the collar as your puppy grows

No, keep the collar on your puppy at all times (except when bathing or grooming).

Clinical trials were performed with continuous use of the collar, allowing the puppy to constantly perceive the “comforting messages”. 

• The  collar has been tested on dogs with various hair lengths: short, medium and long
• Hair length has no effect how the collar works, as long as it is fitted correctly

The collar is not made of recyclable material.

Mother dogs communicate with their puppies through natural messages released into the air: "comforting messages“ (called Pheromones). These odorless messages are only perceived by dogs.  Cats and people are not affected. 

These “comforting messages” provide a strong signal of security and comfort to dogs of all ages. ADAPTIL Calm releases “comforting messages” to help dogs feel calm and relaxed at all times. 

Based on the clinical trials, results can been seen within 7 days. ADAPTIL Calm Home Diffuser should be used continuously for at least 30 days.

Depending on the situation, you may need to implement behavior or environmental modifications. See the specific indication pages for more suggestions. 

Dogs will benefit from continued use of ADAPTIL Calm On-the-go Collar to create a reassuring environment at home and even outdoors. Use the collar continuously for at least 1 month.

• Provide constant comfort at home for your dog
• If your dog has issues when staying alone at home (barking, crying, whining, shaking)
• If your dog is fearful of loud noises like fireworks or thunderstorms
• If your dog shows signs of fear at home or discomfort when visitors come to your home

The collar should be on your dog at all times (except when bathed or groomed)

• If your dog’s issues are not related to fear and anxiety, ADAPTIL will not help
• If your dog’s issues are due to hyperactivity or over-excitement, ADAPTIL will not help
• If your dog is bored, ADAPTIL will not help
• If your dog is house soiling due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out potential medical issues in your dog
• ADAPTIL will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviorist

• In an unobstructed outlet. There should be nothing within 5 ft above the diffuser.
  (The vapor carrying ADAPTIL “comforting messages” rises in a column of warm air to spread within the room)
• In a separate outlet

• Diffusion will be blocked if placed:
  • behind a door
  • underneath furniture
  • in any socket without 5 ft clear above it
• In a multi-plug or multi-socket
• With an adaptor
• With an extension cord

Use 1 diffuser for an area up to 700 sq. ft.
For a large home, or for a multi-floor home, you may need more than one diffuser. Or use ADAPTIL Calm On-the-go Collar instead 

• 1 refill lasts up to 30 days
• It is recommended to replace the refill every 4 weeks, even if  a small amount of liquid remains in the vial  (the vial will never be completely empty) 
• 1 diffuser head lasts 6 months. Diffusers should be replaced every 6 months

It will take up to 24 hours for the room to become saturated with. For situations that can be anticipated like fireworks, you should plug in the Diffuser 2-3 days in advance. 

Don't unplug or switch off the diffuser at night.

Leave the diffuser on 24 hours a day. The clinical trials were performed with the dogs receiving continuous exposure to ADAPTIL. 

• ADAPTIL Calm Refill should never be used with a non-Ceva diffuser.
• ADAPTIL Calm  Home Diffuser should never be used with a non-Ceva refill.
• ADAPTIL Calm Home Diffuser come with a plug that fits with the local electric systems of the country it has been bought from. It cannot be used in a country with another voltage. It should never be used with an adapter or a voltage converter as it may lead to serious safety issues. Please check before use that your diffuser has the appropriate plug to be used in your country.

The refills are made of recyclable plastic material (PET).  Please check with your local recycling agency on the ability to recycle in your area.

Refills are good until their expiration on the package. We recommend to replace diffusers after 6 months

Mother dogs communicate with their puppies through natural messages released into the air: "comforting messages“ (Pheromones). These odorless messages are only perceived by dogs. Cats and people are not affected. 

These “comforting messages” provide a strong signal of security and comfort to dogs of all ages. ADAPTIL Calm releases “comforting messages” to help dogs feel calm and relaxed at all times. 

Clinical studies have shown that you may see results within 7 days. ADAPTIL Calm On-the-go Collar should be used continuously for at least 1 month.

Depending on your dog’s situation, you may need to implement behavioral or environmental modification. Check the indication pages for additional advice to help you dog.

Most of the dogs will benefit from a permanent use of ADAPTIL Calm On-The-Go Collar  to create a reassuring environment at home and even outdoors. The minimum recommended duration is one month.

• To comfort your dog constantly, at home and outdoors
• If your dog is scared of loud noises like fireworks or thunderstorms
• If your dog has issues when staying in a kennel (barking, whining, crying, shaking)
• If your dog shows signs of fear when outside

The collar should be around your dog’s neck at all times (except during shampoo)

• If your dog’s issues are not related to fear and anxiety, ADAPTIL will not help.
• If your dog is hyperactive or over-excited, ADAPTIL will not help.
• If your dog is bored, ADAPTIL will not help.
• If your dog is house soiling due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out potential medical issues in your dog.
• ADAPTIL will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviorist. 

• Place the collar snugly on your dog’s neck to ensure proper contact
  • Place a finger in the plastic loop situated in the inside of the collar close to the buckle
  • Using this loop pull the thin plastic to uncoil the collar
  • Slide the loose end of the collar through the buckle
  • Place over our dog’s head
  • Tighten the collar
  • The collar should fit snuggly and be in contact with your dog’s skin.  IT is body heat activated.
  • Ensure the collar is locked
  • Cut off the excess portion of the collar
• ADAPTIL Calm On-the-go Collar is body heat activated and must be in contact with your dog’s skin. This activates the collar.
• The collar should remain on your dog at all times (except when bathed or groomed)

• Make sure nothing comes between the ADAPTIL Calm On-the-go Collar and your dog’s skin, it will stop the collar from working
• Do not expose to chlorinated pools or shampoos, it will deactivate the collar. Repeated exposure to water may effect the collars efficacy
• Do not attach a leash to the collar, it will break

ADAPTIL Calm On-The-Go Collar size S is recommended for dogs up to <35 lbs

ADAPTIL Calm On-The-Go Collar size M/L is recommended for dogs 36-110 lbs

• 1 Collar lasts up to 30 days
• It is recommended to replace the collar every 4 weeks, to ensure continuous reassurance to your dog

• Once the collar warms up, it will start working
• Be sure to  fit the collar snuggly
• Check regularly to ensure a proper fit (if the collar is too loose, will not work)

• The collar has been tested on dogs with various hair lengths: short, medium, long
• Hair length has no impact on how the collar works, as long as it is fitted properly

The collar is not made of recyclable material.

Don't remove the collar, except during bathing or grooming.

Leave the collar on 24 hours a day. The clinical studies were performed by having the dog wear the collar continuously.

Mother dogs communicate with their puppies through natural messages released into the air: "comforting messages“ (called Pheromones). These odorless messages are only perceived by dogs. Cats and people are not affected. 

These “comforting messages” provide a strong signal of security and comfort to dogs of all ages. ADAPTIL Travel provides “comforting messages” to help dogs feel calm and relaxed in specific situations that may cause fear or anxiety, such as traveling or visiting the vet.

Once the dog sniffs an area where the spray has been applied

While traveling: re-apply every 4 to 5 hours as needed

• If you plan to travel with your dog, spray ADAPTIL Travel where your dog sits in the car, in your dog’s carrier, or on your dog’s bedding
• If you plan to visit the vet with your dog, spray ADAPTIL Travel where your dog sits in the car, in your dog’s carrier, or on your dog’s bedding
• If your dog shows signs of fear or anxiety during transport: crying, whining, shaking, pacing and drooling

Spray directly in the car where your dog sits or sleeps, inside a carrier, or on your dog’s bedding or blanket that will be used in the car.

• Never spray directly on the dog
• Never spray in the carrier if the dog is inside the carrier
• Always wait 10 minutes after spraying before letting the dog in the car

• ADAPTIL Travel is not indicated for motion sickness. Witholding food for 6-8 hours prior to travel may help prevent nausea or vomiting. Do not withold water.
• If your dog’s issues are not related to travel stress, ADAPTILwill not help.
• If your dog is hyperactive or over-excited, ADAPTILwill not help.
• If your dog is bored, ADAPTIL will not help.
• If your dog is soiling the car due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out potential medical issues in your dog.
• ADAPTIL will not help and should never be used in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consulting your veterinarian. 

Spray directly in the car where your dog sits or sleeps, inside a carrier, or on your dog’s bedding or blanket that will be used in the car

• Never spray directly on the dog
• Never spray in the carrier if the dog is inside the carrier
• Always wait 10 minutes after spraying before letting the dog in the car

• Spray 8 to 10 pumps for every application
• Each 20 mL bottle delivers about 16 applications (8 sprays / application)
• Each 60 mL bottle delivers about 50 applications (8 sprays / application)

While traveling: re-apply every 4 to 5 hours as needed

ADAPTIL Travel spray bottles are made of recyclable plastic material. Check with your local recycling agency to determine if recycling is available in your area.

Once a bottle is started, it can be used until the expiration date marked on the bottle.

All ADAPTIL products are safe when used as recommended.

ADAPTIL products have been used by millions of dogs worldwide since 2000.

ADAPTIL Junior is safe for puppies, aged 8 weeks or more, when used as recommended.

Puppies perceive ADAPTIL “comforting messages” to help your puppy learn and adapt to it’s forever home.

ADAPTIL is safe when used as recommended.

ADAPTIL “comforting messages” are only perceived by dogs. People are not affected.

Our Diffusers complies with the International Electrotechnical Commission (IEC), European Norms (EN) and Underwriters Laboratories (UL ) required standards. The plastic materials used are self-extinguishing (V2 grade).

We recommend replacing the diffuser every 6 months.

ADAPTIL is safe for cats, when used as recommended.

ADAPTIL “comforting messages” are specific to dogs. Cats are not affected. 

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc.). Therefore, if you are using ADAPTIL Calm Home Diffuser, we recommend plugging the diffuser in a different room from where the bird is.

ADAPTIL is safe for fish, when used as recommended.

If you are using an ADAPTIL Calm Home Diffuser, we recommend plugging the diffuser in a room that does not have the aquarium.

If the dog spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. We recommend placing a cover over the aquarium to prevent any diffused active ingredients from settling on the surface of the water. The components themselves are not classified as toxic.

When plugged into an outlet, the diffuser will get warm. It is supposed to get warm to diffuse ADAPTIL into the room.

The diffuser contains a heating element that diffuses the product. It is designed to be warm. 

It is going down, but you can’t see it. The diffusion of the liquid from the diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on air turnover.

To make sure your diffuser is working properly, check that:

• the wick is not broken
• the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
• finally, try the device in a different electrical socket.

The vapor (carrying ADAPTIL “comforting messages”) rises in a column of warm air above the diffuser. If this rising air is blocked (e.g. under a shelf, table, furniture) the vapor may re-condense and leave a visible mark.)
DON’T plug the diffuser  under any furniture or object protruding from the wall (minimum clear distance above diffuser = 5 ft.)

Be careful to plug the diffuser away from the air-conditioner, vents, cold air returns, or exhaust fan.

Usage with open windows may result in diffusion at a faster rate. The product may not last up to 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the dog spends most of its time.