FAQ Your help center about ADAPTIL products

Mother dogs communicate with their puppies through natural messages released into the air: "appeasing messages“ (Pheromones). These canine odorless messages are only perceived by dogs, neither by people nor by cats.  

These “appeasing messages” provide a strong signal of security and comfort to puppies.  The “appeasing messages” sent by ADAPTIL Junior helps puppies to feel as comforted and secure with their new family as they did with their mother.

Within the first week after adoption, puppies stop crying at night faster with ADAPTIL Junior.

Within the first month, puppies become more confident and self assured. They learn better and faster thanks to ADAPTIL Junior.

We recommend using ADAPTIL Junior until the end of socialisation period (6 months old)

ADAPTIL Junior is recommended from adoption day, until the end of socialisation period (6 months old)

• Right after adoption

• For puppies of 8 week or older

• Until the end of socialisation period (6 months old)

• If your puppy does not receive proper training, ADAPTIL Junior will not help.

• If your puppy does not receive proper socialisation, ADAPTIL Junior will not help.

• If your puppy is soiling house due to lack of toilet training, or due to medical reasons, ADAPTIL Junior will not help. It is important to consult a veterinarian to rule out potential medical issues in your dog.

• ADAPTIL Junior  will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.

• Place the collar snugly on your puppy’s neck to ensure proper contact

  • Place a finger in the plastic loop situated on the inside of the collar close to the buckle

  • Using this loop pull the thin plastic to uncoil the collar

  • Fasten the collar

  • Place over our dogs head to tie loosely around the neck

  • Tighten the collar to fit snugly with your dog’s skin

  • You should be able to place no more than 2 fingers between collar and dog’s skin

  • Ensure the collar is fixed inside the buckle

  • Cut off the excess portion of the collar

• When ADAPTIL Junior comes in contact with the skin, the puppy’s body temperature warms the collar and promotes the diffusion of “comforting messages” into the local environment

• The collar should remain on the puppy at all times (except during shampoo)

• Do not put another collar or a bandana between ADAPTIL Junior and your puppy’s skin, it would block the contact and therefore the release of “comforting messages”

• Do not put the collar in contact with shampoo or chlorinated water (in swimming pool). If you puppy is swimming in the sea or lake just one time with the collar, it’s not a problem.

• Do not fix a lead on the collar, it would not resist the tension and would fall off

ADAPTIL Junior is recommended for puppies up to 15 kg

1 Collar lasts 30 days
It is recommended to replace the collar every 4 weeks, to ensure continuous support to your puppy during socialisation period, until 6 months old

• Immediately upon being fitted to your puppy

• Be sure to adjust the collar properly

• Check regularly to ensure a proper fit during your puppy’s growth (if the collar is too loose, it will not be warmed enough by the body heat)

Don't remove the collar, except for shampoo.

Leave the collar on 24 hours a day. That’s how efficacy is proven in clinical trials with continuous use of the collar (24 hours a day) allowing the puppy to constantly perceive the “comforting messages”.

• The “comforting messages” diffusion has been tested on 70 dogs with various hair lengths: short, medium, long.

• Hair length has no impact on diffusion.

The collar is not made of recyclable plastic material.

Mother dogs communicate with their puppies through natural messages released into the air: "comforting messages“ (Pheromones). These canine odorless messages are only perceived by dogs, neither by people nor by cats.  

These “comforting messages” provide a strong signal of security and comfort to dogs of all ages. ADAPTIL Calm releases “comforting messages” to help dogs feel reassured and relaxed in all challenging situations.

A lot of dog owners start to see results within the first 7 days with their dog.
However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects. We recommend using ADAPTIL Calm Home Diffuser for at least 1 month.

To get the best from ADAPTIL  implement also the relevant advices mentioned in this website according to your specific situation.

Most of the dogs will benefit from a permanent use of ADAPTIL Calm Home Diffuser  to create a reassuring environment in your home. The minimum recommended duration is one month.

• To comfort your dog at home constantly

• If your dog has issues when staying alone at home (barking, whining, soiling…)

• if your dog is scared of loud noises like fireworks or thunderstorms

• If your dog shows signs of fear at home, or discomfort when visitors come to your home

In the room where the dog spends most of its time

• If your dog issues are not related to stress, ADAPTIL will not help.

• If your dog issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

• If your dog issues are due to a lack of stimulation in the environment, ADAPTIL will not help.

• If your dog is soiling house due to lack of toilet training, or due to medical reasons, ADAPTIL will not help.It is important to consult a veterinarian to rule out potential medical issues in your dog.

• ADAPTIL will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.

• In an electric socket with a minimum clear distance above the diffuser of 1,20 m
  (The oily vapour carrying ADAPTIL “comforting messages” rises in a column of warm air above the diffuse)

• In an outlet of its own

• It would block the diffusion if the Diffuser in plugged:

  • behind a door

  • underneath furniture

  • in any socket without 1,20 m clear above it

• In a multi-plug or multi-socket

• With an adaptor

• With an extension lead

Use 1 diffuser for an area up to 70m².
For a large home, or for  a multi-floor home, use several diffusers, or use ADAPTIL Calm On-The-Go Collar instead

• 1 refill lasts up to 30 days
  It is recommended to replace the refill every 4 weeks, even if  a small amount of liquid remains in the vial  (the vial can never be completely empty because the last few drops of liquid are not enough in contact with the wick to allow the diffusion process)
• When using the diffuser continuously, 24/7, replace the diffuser after 6 months for optimal diffusion

In 24 hours, the  Diffuser will be fully functional and  ADAPTIL will spread in your home.
For situations that can be anticipated like fireworks, you should plug in the Diffuser 2-3 days in advance.

Don't unplug or switch off the diffuser at night.

Leave the diffuser on 24 hours a day. That’s how efficacy is proven in clinical trials with continuous use of the diffuser (24 hours a day) allowing the dog to constantly perceive the “appeasing messages”.

• ADAPTIL Calm Refill should never be used with another plug-in device.

• ADAPTIL Calm  Home Diffuser should never be used with another refill.

• ADAPTIL Calm  Home Diffuser come with a plug that fits with the local electric systems of the country it has been bought from. It cannot be used in a country with another voltage. It should never be used with an adapter or a voltage converter as it may lead to serious safety issues.Please check before use that your diffuser has the appropriate plug to be used in your country.

The refills are made of recyclable plastic material (PET).

Refills are good until their expiration on the package. We recommend to replace diffusers after 6 months

Mother dogs communicate with their puppies through natural messages released into the air: "appeasing messages“ (Pheromones). These canine odorless messages are only perceived by dogs, neither by people nor by cats.  

These “appeasing messages” provide a strong signal of security and comfort to dogs of all ages. ADAPTIL Calm releases “appeasing messages” to help dogs feel reassured and relaxed in all challenging situations.

A lot of dog owners start to see results within the first 7 days with their dog.
However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects. We recommend using ADAPTIL Calm On-The-Go Collar  for at least 1 month.

To get the best from ADAPTIL  implement also the relevant advices mentioned in this website according to your specific situation.

Most of the dogs will benefit from a permanent use of ADAPTIL Calm On-The-Go Collar  to create a reassuring environment at home and even outdoors. The minimum recommended duration is one month.

• To comfort your dog constantly, at home and even outdoors

• If your dog is scared of loud noises like fireworks or thunderstorms

• If your dog has issues when staying in a kennel (barking, whining, pacing...)

• If your dog shows signs of fear when walking in the streets

• If your dog has issues with training

The collar should be around your dog’s neck at all times (except during shampoo)

• If your dog issues are not related to stress, ADAPTIL will not help.

• If your dog issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

• If your dog issues are due to a lack of stimulation in the environment, ADAPTIL will not help.

• If your dog is soiling house due to lack of toilet training, or due to medical reasons, ADAPTIL will not help.It is important to consult a veterinarian to rule out potential medical issues in your dog.

• ADAPTIL will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.

• Place the collar snugly on your dog’s neck to ensure proper contact
  • Place a finger in the plastic loop situated in the inside of the collar close to the buckle
  • Using this loop pull the thin plastic to uncoil the collar
  • Fasten the collar
  • Place over our dogs head to tie loosely around the neck
  • Tighten the collar to fit snugly with your dog’s skin
  • You should be able to place no more than 2 fingers between collar and dog’s skin
  • Ensure the collar is fixed inside the buckle
  • Cut off the excess portion of the collar
• When ADAPTIL Calm On-The-Go Collar comes in contact with the dog’s skin, the dog’s body temperature warms the collar and promotes the diffusion of “appeasing messages” into the local environment
• The collar should remain on the dog at all times (except during shampoo)

• Do not put another collar or a bandana between ADAPTIL Calm On-The-Go Collar and your dog’s skin, it would block the contact and therefore the release of “appeasing messages”
• Do not put the collar in contact with shampoo or chlorinated water (in swimming pool). If you dog is swimming in the sea or lake just one time with the collar, it’s not a problem.
• Do not fix a lead on the collar, it would not resist the tension and would fall off

ADAPTIL Calm On-The-Go Collar size S is recommended for dogs up to 15 kg

ADAPTIL Calm On-The-Go Collar size M/L is recommended for dogs up to 50 kg

1 Collar lasts 30 days
It is recommended to replace the collar every 4 weeks, to ensure continuous reassurance to your dog

• Immediately upon being fitted to your dog

• Be sure to adjust the collar properly

• Check regularly to ensure a proper fit (if the collar is too loose, it will not be warmed enough by the dog’s body heat)

• The “appeasing messages” diffusion has been tested on 70 dogs with various hair lengths: short, medium, long.
• Hair length has no impact on diffusion.

The collar is not made of recyclable plastic material.

Don't remove the collar, except for shampoo.

Leave the collar on 24 hours a day. That’s how efficacy is proven in clinical trials with continuous use of the collar (24 hours a day) allowing the dog to constantly perceive the “appeasing messages”.

In the wild, puppies and adult dogs often live in groups and exchange natural messages released into the air - pheromones. These appeasing messages are emitted by mother dogs during lactation and from the ears of adult dogs.

ADAPTIL Transport provides your dog with this appeasing pheromone, which you cannot release yourself: it contributes to their well-being and helps them adapt to stressful situations.

Once the dog sniffs an area where the spray has been applied

While travelling: re-apply every 4 to 5 hours as needed

• If you plan to travel with your dog, spray ADAPTIL Transport in the car, or in your dog’s carrier, or on your dog’s bedding

• If you plan to visit the vet with your dog, spray ADAPTIL Transport in the car, or in your dog’s carrier, or on your dog’s bedding

• If your dog shows signs of discomfort during transport:  panting, trembling, restlessness, salivation, vomiting...

Spray directly in the car, inside the carrier, or on your dog’s bedding or blanket that will be used in the car

• Never spray directly on the dog

• Never spray in the carrier if the dog is inside the carrier

• Always wait 15 minutes after spraying before letting the dog in the car

• ADAPTIL Transport is not indicated against motion sickness when traveling by car. For this reason, we recommend the dog should not have eaten for at least 6 hours prior to travel to avoid nausea and vomiting, but do not limit water before traveling.

• If your dog issues are not related to travel stress, ADAPTIL will not help.

• If your dog issues are due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

• If your dog issues are due to a lack of stimulation in the environment, ADAPTIL will not help.

• If your dog is soiling the car due to lack of toilet training, or due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out potential medical issues in your dog.

• ADAPTIL will not help and should never be used  in case of aggression towards humans or other dogs. In such situations, we strongly recommend to consult your veterinarian or a behaviourist.

Spray directly in the car, inside the carrier, or on your dog’s bedding or blanket that will be used in the car

• Never spray directly on the dog

• Never spray in the carrier if the dog is inside the carrier

• Always wait 15 minutes after spraying before letting the dog in the car

• Spray 8 to 10 pumps for every application
• Each 60 mL bottle delivers about 50 applications (8 sprays / application)

• Effect will last 4 to 5 hours.

• Each dog might react slightly differently

ADAPTIL Transport spray bottles are made of recyclable plastic material

Once a bottle is started, it can be used until the expiration date marked on the bottle.

All ADAPTIL products are completely safe for dogs.

ADAPTIL products have been used by millions of dogs worldwide since 2000.

No issues were observed during trials and extensive consumer surveys.

ADAPTIL Junior is completely safe for puppies, aged 8 weeks or more.

Puppies are able to perceive ADAPTIL “appeasing messages” released and respond accordingly.

ADAPTIL is completely safe for humans.

ADAPTIL “messages” are specific to dogs. So they are only perceived by other dogs, not by people.

Our Diffusers complies with the International Electrotechnical Commission (IEC), European Norms (EN) and Underwriters Laboratories (UL ) required standards. The plastic materials used are self-extinguishing (V2 grade).
When using the diffuser continuously, 24/7, replace the diffuser after 6 months for optimal diffusion.

ADAPTIL is completely safe for cats.

ADAPTIL “messages” are specific to dogs. So they are only perceived by other dogs, not by cats.

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc.). Therefore, if you are using ADAPTIL Calm Home Diffuser, as a precaution, we recommend plugging in the diffuser in a different room.

ADAPTIL is completely safe for fishes.

But as for any in-home diffuser, If you are using ADAPTIL Calm Home Diffuser, as a precaution, we recommend plugging in the diffuser in a room that does not have an aquarium.

If the dog spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. This is only a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment.

When plugged into an outlet, the diffuser will get slightly warm, indicating it is working properly.

The diffuser contains a heating element that diffuses the product, so is designed to be warm to the touch.

It is going down, but you can’t see it !
The diffusion of the liquid from the Diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on air turnover.
To make sure your diffuser is working properly, check that:

- the wick is not broken
- the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
- finally, try the device in a different electrical socket.

The oily vapour (carrying ADAPTIL“appeasing messages”) rises in a column of warm air above the diffuser. If this rising air is blocked (e.g. under a shelf, table, furniture) the oil may re-condense and leave a visible mark.)
DON’T plug the diffuser  under any furniture or object protruding from the wall (minimum clear distance above diffuser = 1,20 m).

Be careful to plug the diffuser away from the air-conditioner, vents, cold air returns, or exhaust fan.

Usage with open windows and doors may result in diffusion at a faster rate. The product may not last the full expected 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the dog spends most of its time.